Contact Us
This site compares heli hikes and glacier flights at Franz Josef and Fox Glacier, and it runs on email alone. No tour is booked here. For anything about a reservation you already hold, the guide company's own team will sort it faster.
Get In Touch By Email
Questions about a card on this site go to info@franzjosefhelihikes.com. That covers a heli hike or glacier flight listing that quotes the wrong duration, an operator change on a Franz Josef or Fox Glacier trip, a page that will not load a price, or a media enquiry. Helpful emails tell us the tour name, what the card currently says, what looks off, and the best address for a reply. Most fixes are made within a day or two.
Where This Page Stops
No booking desk sits behind this page and no line runs into any guide's diary at Franz Josef or Fox Glacier. Nothing written here can move a reservation or change a hike-day plan.
- Cancel, shift or amend a booking.
- Chase a refund or follow up a payment that has not landed.
- Tell you whether tomorrow's Franz Josef or Fox Glacier departure is going ahead, or hold a seat for you on any heli hike or flight.
- Pass a message to the guides or the helicopter crew on the day.
Take Booking Questions Direct
Start with the confirmation email from the live booking page. Questions about the hike itself, the glacier landing site, or your time slot belong with the operator named on that confirmation, whether that is Franz Josef Glacier Guides, Fox Glacier Guiding or another operator. Weight and medical questions can also go direct to the operator's Franz Josef office. Payment runs between you, the booking platform and the operator, so no money passes through this site.
The Address
No sensitive material belongs in a message here. Card numbers, passports and booking references are never required to sort out a duration on an ice climb card or talk about coverage. Leaving them out keeps your details safe.